Impact Plumbing / Lucy — Live since Sept 22 · Updated Sept 25

Lucy — Signal Flow Chain

Tap any station to see what feeds it, what it depends on, and where it stands.

Reading the map
Not started / waiting on a decisionReady to go once the open item above it is answered
Built — one step leftWorking, with one check or switch-on step still to do
Live and holdingBuilt, tested clean, nothing left to do
Build Updates
Delivered
  • SFSLucy live on real calls since Sept 22 — script, voice, and business knowledge base in place and holding.
  • SFSFull booking chain connected — real open windows, customer records, and jobs written cleanly to Housecall Pro.
  • SFSCall capture and dispatch alerts running — every call saved with transcript, summary, and recording; booking and emergency alerts reach your inbox within a minute.
Added beyond the standard build
  • SFSCustom-built email automations — booking alerts, emergency alerts, and "Needs a look" follow-ups, each reaching your inbox within a minute with name and number.
  • SFSCustom Housecall Pro integration — every record is verified by the SFS safety layer, then written cleanly with Urgent and Priority tags.
  • SFSResponsive monitoring and support through launch month — every call reviewed, refinements applied as we go. Now entering week two.
Ongoing — VIP support
  • SFSFull EQ and Review Support — weekly call review and a monthly standup review once live.
  • SFSScheduled refinements from real calls — closing language and address confirmation on urgent calls.
  • SFSFinal step: clone Lucy into your outbound follow-up agent for Angi's and LSA leads — a 60-second, 24/7/365 response, refined to Impact's phrasing and preferences.
From Impact
  • ImpactLog any call that felt off on the feedback page — a rough time is all we need.
Client Misc.
  • ImpactAfter-hours "next person" routing — carrier forwarding or a phone system, set on your phone line whenever you choose.
  • ImpactCoverage preference — Lucy answering 24/7, or after hours only.
Signal Flow Systems · Every lead. Every time.
Status as of September 25, 2026 · Questions — text John anytime.